Plans and Response Times:
Basic Plan
Response time: up to 48 business hours
This plan is perfect for emerging artists who don’t require urgent assistance. Ideal for flexible timelines.
Requests are handled in the order they arrive.
Pro Plan
Response time: up to 24 business hours
Tailored for growing independent artists who need quicker feedback.
Your inquiries are given priority over Basic plans.
Premium Plan
Response time: up to 12 business hours
Designed for active artists with frequent releases or promotional campaigns.
Your messages are treated with high urgency.
Label Plan
Response time: immediate (highest priority)
Created for record labels, agencies, or artists with high-volume catalogs.
You get access to our exclusive VIP support channel.
What Types of Requests Are Covered?
These response times apply to support requests like:
✅ Release reviews
✅ Metadata corrections
✅ Distribution status updates
✅ Royalty and report inquiries
✅ Takedowns or technical issues
In Summary:
🪪 Plan | ⏱️ Estimated Response Time |
🟢 Basic | up to 48 business hours |
🔵 Pro | up to 24 business hours |
🟣 Premium | up to 12 business hours |
🟡 Label Plan | immediate (highest priority) |