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⚠️What Is the Company's Responsibility for Service Failures?

Under the terms of the agreement with UMW Recordings, Inc.

Valentina Rios avatar
Written by Valentina Rios
Updated over a week ago

1️⃣ 🔧 Technical Errors or System Failures

  • Upload or processing failures for files

  • Temporary bugs in dashboards, analytics, or features

  • Browser or device compatibility issues

👉 These events may occasionally occur, and while UMW aims to resolve them swiftly, it does not guarantee uninterrupted or error-free service.


2️⃣ 🦠 Viruses, Malware, or External Threats

  • Cyberattacks that affect platform stability

  • Malicious files introduced by third parties or users

  • Security breaches from external networks

👉 Although advanced protection protocols are in place 🔐, UMW is not liable for damage caused by external software or digital attacks.


3️⃣ 🌐 Service Interruptions or Downtime

  • Server outages or maintenance-related downtime

  • Connectivity issues beyond UMW’s control (e.g., internet providers, power outages)

  • Temporary unavailability due to updates or improvements

👉 UMW will do its best to notify users of scheduled downtime, but it cannot be held liable for unavoidable interruptions.


📌 Summary:

⚠️ Situation

🛑 UMW’s Responsibility

Platform bugs or upload errors

Not legally responsible

Viruses or third-party malware

Not liable for external digital threats

Scheduled or unscheduled interruptions

Not compensable, but communication promised

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