To ensure every request is handled efficiently and professionally, we’ve established a set of official and verified communication channels for artists, labels, and partners.
✅ Available Official Channels:
1. 📨 Official Contact Form
Available on our website or within your user dashboard.
Perfect for general questions, technical support, or administrative requests.
🔗 Your message is routed directly to the appropriate department and securely logged in our system.
2. 📧 Corporate Email Address
You can email us at a verified address, such as:
📬 [email protected] General support or customer service.
📬 [email protected] General information.
📬 [email protected] Record label related matters.
📬 [email protected] Attention to affiliated or interested artists.
Best used for:
Document submissions
Contract or legal inquiries
Payment and royalty concerns
Formal requests or reports
📌 Always include your artist name and user ID (if available) for faster response.
3. 📱 Official WhatsApp Numbers
UMW uses verified WhatsApp lines for real-time communication and follow-ups.
You can use this for:
Quick confirmations
Release tracking
Sending screenshots or short updates
🔒 All conversations are encrypted end-to-end for your privacy.
4. 🤖 In-Platform Chatbot Assistant
Our virtual assistant is available 24/7 to help with:
Frequently asked questions
Distribution status
Payment tracking
Contact information and platform navigation
If your question requires human support, the bot will route you to the right team. 🤝
🚫 Avoid Unofficial Channels
❌ Do not use personal social media accounts or non-corporate emails
❌ Never share sensitive information with unverified profiles
✅ Always double-check contact info on our official website or platform
🎯 In Summary:
✅ Official Channel | 📌 Primary Use |
📨 Contact Form | General support, account help, tech issues |
📧 Corporate Email | Documents, legal matters, royalties |
📱 Verified WhatsApp Lines | +593 96 801 6285 |
🤖 Platform Chatbot |